Well, it was bound to happen. I love my bank. (TD Bank, in case you were wondering. The bank with Regis Philben and Kelly Ripa in all of the commercials.) They’re open late, open on weekends, and they’ve always provided me with excellent customer service. They even have a free change counter in the lobby for, you know, counting change.
I also felt pretty smug about my choice because I never paid ATM fees. Not only did TD not charge me for going to other banks’ ATMS, they occasionally reimbursed me for other banks’ ATM charges.
I felt very above the fray.
And then this week I got a notice from TD Bank. A very sad notice.
“Beginning March 9, 2011, when you use your TD Bank ATM card to get cash at a non-TD Bank ATM, your account may be subject to ATM transaction fees from TD Bank and from the financial services provider who owns the ATM.”
And just like that, I’m paying ATM fees again. This is a slight problem because, while I love my bank, I don’t pass anywhere near a branch on a day to day basis (despite the fact that I see 27 other banks on my walk to and from daycare). So my free checking account may look a little less free when I’m shelling out cash every month at non-TD ATMs.
Is it worth expanded lobby hours and a free change counter if it’s a hassle to get to the bank-branded ATM? Only time will tell, I suppose.
Why do you belong to your bank? And what would they have to do to make you look elsewhere?
(Comic from DrJohnBullas on Flickr.)